Frequently Asked Questions

Do I need to bring sheets and towels?

No, You only need to bring your beach towels. We provide standard linens to accommodate the units bed set up.

Are there dishes/pot & pans in the kitchen?

Yes, Our kitchens are stocked with all basic kitchen utensils and cookware.

Will my vacation rental have soap/toilet paper, etc?

We provide "starters" of paper towels, toilet paper, dish soap, dishwasher soap and bar soap, but it likely will not be enough to last you throughout your stay. You'll also have to provide your own laundry soap and any toiletry items.

Do I need to bring beach chairs/umbrellas?

We recommend you bring your own beach chairs, beach service is not offered at all units.

Do I have to go to your office to check in?

No, Once your reservation is paid in full you can expect to receive your welcome package and check in instructions containing remote check in and electronic door codes. Unless otherwise noted.

Do I need to check in during a specific time frame? What if I arrive late?

We prefer that you check in between 4pm and 6pm to ensure that someone is on hand to help in the event that you need something when you arrive. You are welcome to come late if you choose, but please understand you will only have access to our emergency service phone line and there may be delays in response, or your requests could be answered the next day if they are non-emergency Door code issues and access problems are considered emergencies and will be addressed immediately.

When is check in?

Check in time is 4pm on the day of your arrival.

Can I get an early check in?

Early check ins are not allowed. Guests who are found checking in early will immediately have their card charged $300 as an early check in fee. This is necessary to avoid interrupting guests checking out that day, and to make absolutely certain that your unit is clean and maintained before you stay. When is check out? Check out time is 10am on the day of your departure.

Can I check out late?

Late check outs are not allowed. Guests who are found in the unit past 10am will be charged a $200 late check out fee. This is to make absolutely certain that our inspection, cleaning, and maintenance crews have full access and can get their jobs done in each unit in a timely manner.

What is your cancellation policy?

If you cancel your reservation you will lose all monies paid to date- no exceptions. Please ask about purchasing trip insurance to protect yourself and your traveling party from last minute complications that would cause you to miss your trip!