Rental Policies & Conditions
Reservations: A minimum of 30% down per reservation is required at time of booking and is non-refundable from Pensacola Beach Properties. Final payment is due in full 30 days prior to arrival. In the event of cancellation, refunds must be obtained from Red Sky Travel Insurance (if you elected to purchase travel insurance) and are subject to their policies and conditions. To protect against the loss of your rental payments, travel insurance is strongly recommended.
Rental Contract: You will receive a rental contract via email. Please read, sign and either fax to 850-934-1801 or scan and email to firstname.lastname@example.org.
Accidental Damage Repair Service: Pensacola Beach Properties, Inc. reservations require guest to pay a non-refundable Accidental Damage Repair Service which is a one-time charge per reservation that pays for accidental damage reported by the guest prior to check-out.
Damage to the property: Damage Protection: Pensacola Beach Properties, Inc. reservations require guest to pay a non-refundable Accidental Damage Repair Service which is a one-time charge per reservation that pays for accidental damage reported by the guest prior to check-out. Damage to the Property: This fee pays for unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The cost of this program varies by property, for coverage up to $1,500 of unintentional damage. Any damages that exceed the $1500 will be charged to the credit card on file that you provided. Damages from negligence or wanton acts will be the lessees responsibility.
Travel Protection Insurance: Pensacola Beach Properties has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional and the cost is 6.95% of your total reservation stay.
To learn more about (Red Sky Travel Insurance) Sun Trip Preserver or to file a claim, please visit www.SunTripPreserver.com or 866-889-7409.
Cancellation Policy: If you cancel your reservation for any reason, you will forfeit the 30% advanced payment. Should you cancel your reservation less than 30 days prior to your arrival, you will lose the total amount paid. No Exceptions. Once you have booked your dates, they will be locked in. We cannot accommodate date changes or reduce your length of stay. All cancellations must be made in writing stating that you understand you will be forfeiting your payment. Refunds for cancellations, changes or shortened stays due to actual or anticipated hurricanes, tropical storms or other inclement weather will not be issued under any circumstances. Refunds for natural disaster damage that make the property un-occupiable will not be issued under any circumstances. Refunds for events that may render the unit, area and/or amenities unavailable (to include but not limited to; natural or man-made disaster, owner usage, technical glitch, maintenance, pandemic, endemic, travel bans, health concerns, state of emergencies, ordered evacuations, local venue closure, community amenity closure, beach closure and/or the property remaining as a Pensacola Beach Properties rental at the time of the guests stay) will not be issued under any circumstances.
The total number of persons allowed in the property at any time is restricted to the stated limit for each property. Eviction without refund is the penalty. We are very serious about maintaining a family atmosphere for the quiet enjoyment of all our guests. We will rent to family groups and responsible adults only. MINIMUM AGE REQUIREMENT IS 25 YEARS OLD, AND HE/SHE MUST PHYSICALLY OCCUPY THE PREMISES FOR THE FULL TERM OF THE RESERVATION. No student groups allowed. Any reservation made under false pretense will result in forfeiture of rent and eviction. Identification is required at check-in for all reservations.
No parties, weddings, or gatherings are allowed without prior written permission from PBP. Absolutely no student groups or house parties will be tolerated.
All accommodations are governed by appropriate Florida Laws pertaining to Florida Landlord and Tenant Act, and also Rules and Regulations that are applicable to said premises. Occupancy of common areas shall be quiet and peaceful so as not to disturb others. These Rules and Regulations, where applicable, will be enclosed in your arrival packet along with any required parking permits and/or pool keys/passes for the condominium complexes, so be sure to go through them thoroughly.
Hurricane Policy: If a mandatory evacuation is issued by the National Hurricane Center or our local governing officials due to a tropical storm or hurricane threatening our area, refunds will be given by Red Sky Travel Protection if you purchased coverage before the storm was named. PBP will not issue refunds of any rent payments.
Payment: The rental payment is due in full 30 days before the day of check in. Reservations made less than 30 days before arrival must be paid in full immediately to be secured and are not refundable. Bank money order, check, or Visa/Master Card/Discover will be accepted as payment. Your final payment will be charged automatically 30 days before your reservation date. If you elect to pay your final payment by check, you must notify us when you book the reservation, and the check must arrive by the due date, which is 30 days before your reservation date. If your final payment check is more than 5 days late we reserve the right to cancel your reservation without refund. Optional services provided by outside agencies such as car, nannies or furniture rentals must be pre-arranged and paid for by guest through the agency of their choice. If you want a card charged Other than the CARD ON FILE for your final balance, you must notify us via email or phone before the final balance is due.
Check In/Check Out: Check-In is 4:00 P.M. CST or later. Due to our high standard of cleanliness, there is a possibility that your vacation rental may not be ready at 4:00 P.M. especially during peak seasons. Please do not enter the unit prior to the 4pm check in time unless approved by Pensacola Beach Property Management. Failure to do so may result in a fee (unless early check in is prearranged and purchased, when possible). Check-Out time is promptly by 10:00 A.M. To avoid an extra cleaning charge; please wash the dishes, take out the trash, and leave the property in a neat and orderly condition.
- Please return all keys, plus any parking permits to the PBP office by 10:00 am. Do NOT leave keys in the property. All guests and belongings must be out of the property when the keys are returned to our office. If our office is closed when you check-out, simply drop your items in the “key drop” slot next to our front door. Failure to return keys to PBP upon departure will result in a $100.00 rekey charge.
- To avoid additional cleaning charges, please do the following before departure:
- Remove all food from refrigerator.
- Load dirty dishes into dishwasher.
- Leave furniture arranged as you found it.
- Remove all garbage and put in the outside receptacle.
- Close and lock all windows and doors.
- Please leave the property neat and orderly.
Late Night Arrivals – Please be considerate of your neighbors if making a late night arrival. Please ensure you have all necessary directions, door codes, parking passes, and/or security gate combinations. If you have trouble with the codes, call 850-934-0099 EXT 3 and leave message for on-call manager.
Items in your condo:
Your condo will be supplied with
- 4 bath towels, 4 hand towels, and 4 washcloths per bathroom
- 4 dishtowels and 4 dishcloths in kitchen
- 1 roll of toilet paper and 1 bar of soap per bathroom
- 1 trash bag for every trash can
- Bed linens
- Kitchen is stocked with pots, pans, silverware, dishes, and glassware. Along with major appliances, a blender, coffee maker and toaster.
What to bring: paper towel, toilet paper, dishwashing detergent, dish soap, all purpose cleaner, trash bags, laundry detergent, bath soap, shampoo, coffee pot filters, hair dryer, beach items (towels, chairs, umbrellas, sunscreen). Don’t forget your camera!
Lockouts: If you lock yourself out of your property after office hours, you will need to call 850-934-0099. You will be responsible for paying a $100.00 After hours Lock out fee at that time. If you lock yourself out of your property during office hours, of course we will be happy to come let you in at no charge.
- Most complexes have parking permits that you will receive at check-in. There is a maximum of 2 permits per unit. Additional vehicles will need to be parked in a public parking lot. Display the permits on your dashboard or rearview mirror at all times.
- Most condos/townhomes prohibit boats, trailers, jet-skis, motor homes and buses.
Maintenance: The property owners and management work hard to ensure that the rental property and its amenities are in place and in good working order. Management will be available to handle questions, complaints and supervise maintenance issues. In case of a maintenance problem, management will strive to have the problem repaired as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or cable service, appliances, plumbing, internet service, etc. It would be greatly appreciated if you would report any problems or damage immediately to management. **Please note** If you report a maintenance issue and it is deemed that nothing is wrong with the appliance or item you are reporting, you will be charged for the service call from either our maintenance group or the service contractor.
Garbage Removal: Please place household trash in appropriate receptacles (trash chutes, dumpster, or covered outside containers provided).
Grilling: Management and fire codes prohibit charcoal or open fire grilling on or under decks or balconies, or within ten feet of any structure. Please check property for designated grilling area.
Balcony: Do not hang towels or other items off of balcony. Do not throw items from balcony (minimum $50.00 fine and require litter pick up).
Owner Closets: Each property has a locked closet that has personal property of the owners. These locked closets are not to be tampered with or entered into. If evidence is found of disturbance/tampering into the owner closet, the penalty is $200.00 charged to the authorized credit card on file with your reservation.
Substitution: We reserve the right to substitute comparable accommodations without notice or liability in the event of a sale of the rental property or if the property becomes unavailable. In these rare instances we will try to notify you of the change. Units may not be sublet.
Indemnity: PBP will not be liable for any damages to rental property or furnishings, nor for injuries resulting from any accident that may occur in or on the premises during the guest’s occupancy. PBP will not be held responsible for acts of theft or vandalism or other damages to the guest’s personal items left in the unit.
Items left in property: PBP is not responsible for personal items left in a property. A $20.00 service charge plus shipping costs are required if you request PBP to pick up and mail the items back to you. Any items otherwise unclaimed will be considered abandoned after five days from your departure.
Pets: While our pets are important to us, unfortunately we cannot accept them in our rental properties. You will incur an additional charge if any evidence of a pet is found in your unit or on the premises. Having a pet in a rental unit without previous permission will void the contract and therefore be subject to eviction and forfeiture of any rental payments.
Units for Sale: In the event a property you are renting is listed for sale, we may find the need to show the property during your visit. We will make every effort to schedule the showing at a convenient time so we do not disturb your vacation.
Monthly Rentals: Some of our rentals do offer monthly rates which are available for the months of November, December, January and February.