Home\Blog\November 2022\Vacation Rental Management: Four Ways to Keep Guests Happy

Vacation Rental Management: Four Ways to Keep Guests Happy


The Florida panhandle is a popular, growing vacation destination. While the beautiful beaches and activities draw guests in year after year, the vacation homes are just as important. As soon as guests arrive at their rentals, this becomes their home away from home for the duration of their stay. First impressions are critical here, as they set the tone for the whole vacation and can determine whether a guest returns to your property. Here are some tips to keep happy guests returning to your rental year after year.   

  Living Room Portofino T2-1092

Make Cleanliness a Priority   

No matter where guests stay, they all have one common expectation: cleanliness. Nobody wants to arrive at their rental only to find dirt, dust, hair, or stains in their living spaces. These cleanliness issues only result in negative reviews, which can damage your rental’s reputation. Future guests will be turned off if they find out the rental is not adequately cleaned and maintained. Owners also face stress during these times, as many live far away from their units and cannot always oversee the cleaning process.   

At Pensacola Beach Properties, our professional cleaners make quality their top priority. After each clean, our inspectors will visit the units for a quality control inspection. Inspectors check both cleaning and maintenance issues to be sure that these are handled before a guest arrives and before they become larger problems. During peak seasons, when units see quick turns and several guests check in and out, having a property management company to manage cleaning and maintenance is the key to success.   

Choose Comfort  

It goes without saying that comfort is one of the most important, if not the most important, deciding factors when choosing a vacation rental. Visitors usually opt for vacation rentals over hotels due to the large living spaces, comfortable beds, and amenities. When families spend their days on the beach, experiencing the various activities around the Panhandle, they will be ready to return to their vacation rental to relax and spend time together. Uncomfortable beds, outdated décor, and limited amenities and features can deter guests from returning to the rental and may result in negative reviews. Guests notice and appreciate quality mattresses, comfortable pillows, and soft sheets.   

Pensacola Beach Properties keeps units stocked and prepared with linens. This improves the process of turns and lightens the workload for owners, so you don’t have to worry about entering the unit and stripping and washing the linens before the next guest arrives.   

If you want to go the extra mile and wow your guests, consider adding these additional features to your property to enhance the guest experience. Access to outlets and extension cords is vital in today’s digital world. Also, consider blackout curtains for morning shade, nightstands with lamps to provide extra lights in the evening, and smart home systems for the comfort and convenience of guests.   

Fully Equipped Kitchens are King    

Another asset that vacation rentals have over hotels is the fully equipped kitchen. When vacationing, eating out for every meal can get expensive and sometimes unhealthy. When guests check into a property with a ready-to-use kitchen stocked with utensils and tools needed to prepare a meal, they’ll experience the comfort of a vacation home. This makes stocking their coolers for the beach or enjoying a family dinner easy and relaxing. We recommend stocking kitchens with dinnerware, flatware, and coffee machines to keep the guests happy. One way to stand out is by implementing more extensive upgrades like toasters, air fryers, and Keurig or Nespresso coffee machines.   

Communication is Key   

Of course, a seamless vacation is the goal, but visitors may still have questions before, during, and after their stay. When communication is consistent with guests, they feel that their concerns are valued and taken care of. When owners are self-managing, live out-of-town, or are unavailable, it can be challenging to communicate with guests on time. Effective communication with guests can turn a negative review into a positive one. Our team is ready to work with guests at all times, and we even have an emergency line for after-hours!  


It’s Time to Get Started!  

Let Us Handle the Process from Start to Finish   

A partnership with us makes renting your vacation rental property more effortless than ever. Our top priority is helping owners grow and protect their vacation rental investment. Stress less and earn more with our process! 

For a free revenue estimate, click here to see your property’s rental potential! 

Published by Emily Seay
Thursday, November 10, 2022

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